DCL electric actuators on ships used for 15 years
Wuhan Huayi after-sales department received an after-sales e-mail, which listed several photos of DCL actuators. Through these photos, it was initially judged that these actuators might have lost their functions, but the factory time of the actuators was 10/4/2008. In the e-mail, the customer asked the after-sales person the question: "Are the actuators in the pictures manufactured by your company? "
Customer repurchased cover type electric actuator
Wuhan Huayi after-sales personnel explained to the customer: "The actuator is produced by Wuhan Huayi. But as an industrial product, we can't provide warranty service for the actuator that has been used for 15 years!"
The customer replied to the e-mail: "We are not asking Huayi to provide after-sales service. We think the quality of your electric actuator is very good. We need to use Huayi's electric actuator in another marine oil cooling system".
Wuhan Huayi appreciates the trust of our customers and makes a commitment to continue to deliver reliable and durable electric actuators to our customers with a quality-first attitude!
DCL will continue to work hard to make products of superior quality and strive to be a trusted partner of our customers.
Just 2 weeks later, another overseas customer repurchased the same batch of electric actuators, also for shipboard equipment!
With 22 years of reliability and durability, DCL has taken another solid step towards being a "trusted partner". We are grateful to our customers, and we will not forget our original intention and move forward!