{"id":6982,"date":"2023-12-07T20:09:55","date_gmt":"2023-12-07T12:09:55","guid":{"rendered":"https:\/\/www.dcl-controls.com\/?p=6982"},"modified":"2023-12-07T20:09:55","modified_gmt":"2023-12-07T12:09:55","slug":"after-sales-for-15years-actuator","status":"publish","type":"post","link":"https:\/\/dcl-actuator.com\/en_us\/2023\/12\/07\/after-sales-for-15years-actuator\/","title":{"rendered":"After 15 years of using DCL electric actuator on the ship, the customer sent Email to the after-sales department, Wuhan Huayi immediately upgraded the treatment."},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6982\" class=\"elementor elementor-6982\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d3f5d6 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9d3f5d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc56700\" data-id=\"cc56700\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b5e2c1 elementor-widget elementor-widget-heading\" data-id=\"9b5e2c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DCL electric actuators on ships used for 15 years<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb7186b elementor-widget elementor-widget-text-editor\" data-id=\"eb7186b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&nbsp; &nbsp; &nbsp; Wuhan Huayi after-sales department received an after-sales e-mail, which listed several photos of DCL actuators. Through these photos, it was initially judged that these actuators might have lost their functions, but the factory time of the actuators was 10\/4\/2008. In the e-mail, the customer asked the after-sales person the question: \"Are the actuators in the pictures manufactured by your company? \"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2111b33 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2111b33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a8890b0\" data-id=\"a8890b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3070c9 elementor-widget elementor-widget-image\" data-id=\"a3070c9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.jereh.com\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.dcl-controls.com\/content\/dam\/cases\/images\/15years-actuator-on-ship.webp\" title=\"\" alt=\"DCL onboard electric actuator used for 15 years\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3cb981b\" data-id=\"3cb981b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e553a33 elementor-widget elementor-widget-image\" data-id=\"e553a33\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.dcl-controls.com\/content\/dam\/cases\/images\/15years-actuator-on-ship4-scaled.webp\" title=\"\" alt=\"DCL onboard electric actuator used for 15 years\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f18be91 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f18be91\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-234985b\" data-id=\"234985b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be1c6cd elementor-widget elementor-widget-image\" data-id=\"be1c6cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.jereh.com\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.dcl-controls.com\/content\/dam\/cases\/images\/15years-actuator-on-ship2.webp\" title=\"\" alt=\"DCL onboard electric actuator used for 15 years\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-96efce1\" data-id=\"96efce1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3136b1 elementor-widget elementor-widget-image\" data-id=\"a3136b1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.dcl-controls.com\/content\/dam\/cases\/images\/15years-actuator-on-ship3.webp\" title=\"\" alt=\"DCL onboard electric actuator used for 15 years\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5ed911 elementor-widget elementor-widget-heading\" data-id=\"b5ed911\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer repurchased cover type electric actuator<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64465d1 elementor-widget elementor-widget-text-editor\" data-id=\"64465d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wuhan Huayi after-sales personnel explained to the customer: \"The actuator is produced by Wuhan Huayi. But as an industrial product, we can't provide warranty service for the actuator that has been used for 15 years!\"<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1493069 elementor-widget elementor-widget-text-editor\" data-id=\"1493069\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The customer replied to the e-mail: \"We are not asking Huayi to provide after-sales service. We think the quality of your electric actuator is very good. We need to use Huayi's electric actuator in another marine oil cooling system\".<\/p><p>Wuhan Huayi appreciates the trust of our customers and makes a commitment to continue to deliver reliable and durable electric actuators to our customers with a quality-first attitude!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170d1aa elementor-widget elementor-widget-heading\" data-id=\"170d1aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DCL will continue to work hard to make products of superior quality and strive to be a trusted partner of our customers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d9cd60 elementor-widget elementor-widget-text-editor\" data-id=\"0d9cd60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); background-color: var(--ast-global-color-5);\">Just 2 weeks later, another overseas customer repurchased the same batch of electric actuators, also for shipboard equipment!<\/span><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); background-color: var(--ast-global-color-5);\">With 22 years of reliability and durability, DCL has taken another solid step towards being a \"trusted partner\". We are grateful to our customers, and we will not forget our original intention and move forward!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a821374 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a821374\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-f8b4411\" data-id=\"f8b4411\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4106ae0 elementor-widget elementor-widget-image\" data-id=\"4106ae0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en_us\/general-actuator-series\/dcl-05\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"480\" height=\"401\" src=\"https:\/\/dcl-actuator.com\/wp-content\/uploads\/2023\/05\/dcl-05.webp\" class=\"attachment-full size-full wp-image-4868\" alt=\"Hua Yi General Series Actuator DCL-05\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">DCL-05<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-0415bb7\" data-id=\"0415bb7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-131ab1b elementor-widget elementor-widget-image\" data-id=\"131ab1b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en_us\/general-actuator-series\/dcl-10\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"480\" height=\"401\" src=\"https:\/\/dcl-actuator.com\/wp-content\/uploads\/2023\/05\/dcl-10.webp\" class=\"attachment-full size-full wp-image-4869\" alt=\"Hua Yi General Series Actuator DCL-10\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">DCL-10<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-013587d\" data-id=\"013587d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5193839 elementor-widget elementor-widget-image\" data-id=\"5193839\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en_us\/general-actuator-series\/dcl-60\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"480\" height=\"401\" src=\"https:\/\/dcl-actuator.com\/wp-content\/uploads\/2023\/05\/dcl-20-40-60.webp\" class=\"attachment-large size-large wp-image-4867\" alt=\"Huatong Series Actuator DCL-20 DCL-40 DCL-60\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">DCL-60<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-579c64a\" data-id=\"579c64a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2edfcc6 elementor-widget elementor-widget-image\" data-id=\"2edfcc6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en_us\/general-actuator-series\/dcl-250\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"401\" src=\"https:\/\/dcl-actuator.com\/wp-content\/uploads\/2023\/05\/dcl-100-160-250.webp\" class=\"attachment-full size-full wp-image-4866\" alt=\"Huayi General Series Actuator DCL-100 DCL-160 DCL-250\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">DCL-250<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>The DCL electric actuator on the ship has been used for 15 years Wuhan Huayi after-sales department received an after-sales mail [...]<\/p>","protected":false},"author":1,"featured_media":6983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-6982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"acf":[],"_links":{"self":[{"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/posts\/6982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/comments?post=6982"}],"version-history":[{"count":0,"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/posts\/6982\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/media?parent=6982"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/categories?post=6982"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dcl-actuator.com\/en_us\/wp-json\/wp\/v2\/tags?post=6982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}